Questions & Answers

Find answers to frequently asked questions about our accommodation and destinations

Questions about booking

You can choose between various payment methods when booking. These include PayPal, credit card, Apple Pay, Google Pay, Giropay or instant bank transfer.

If you prefer a different payment method, please contact us directly at [email protected]

After the payment has been completed, you will receive an e-mail from us with the booking confirmation. There you will find your booked dates, details about the accommodation and all other information for your stay with us.

Shortly after the e-mail for the booking confirmation, you will also receive an e-mail from us with your invoice in PDF format.

Questions about Chalet Rosenquarz

Accommodation, i.e. the vacation apartment, bed linen and sauna are provided for you. Cleaning before and after is also included.

Check-In from 4 pm

Check-Out until 10 am

The handover of keys is clearly and precisely arranged. We will let you know exactly after booking.

No, we are happy to welcome people with a big heart for animals, but in this case the pets have to stay at home.

Yes, everything is ready.

Yes, we prefer stays of four nights or more.

It is also important for us to receive your booking at least seven days before the start of your vacation.

Cancellation free of charge is possible up to 30 days before the start of the trip, otherwise there is a 50% cancellation fee up to seven days before the start of the trip. Cancellations within seven days before the trip must be paid in full.

Questions about the Tigers Eye sailing yacht

The price refers to the desired period of use of the sailing yacht.

A deposit must be paid on site.

Bed linen can be booked additionally.

Check-In from 2 pm

Check-Out until 9 am

The handover of keys is clearly and precisely arranged. We will let you know exactly after booking.

If this service has also been selected, everything is on board.

Otherwise, you must bring your own sleeping gear.

The boat must always be booked and returned on Saturdays. The minimum stay is therefore one week from Saturday to Saturday.

A 30% deposit is due on booking. A full refund is possible up to 48 hours after booking. After this time, the cancellation fee remains at 30% of the total price. No refunds are possible within 30 days of booking.

At least a “Sportbootführerschein (SBF See)” is required. The “Sportküstenschifferschein (SKS)” would of course be ideal.

The “Sportführerschein Binnen” is not sufficient… yes, even if the Baltic Sea counts as inland waters.

Yes, there is fully comprehensive insurance, whereby the contribution is included in the deposit.

The deposit is 1500 euros and is included in the weekly price.

A deposit of 1500€ is required for the use and stay on the yacht. This will of course be refunded if the yacht is returned without damage.

Discover our offers for your next trip

Hiking and skiing in the Alps, sailing in the Baltic Sea or enjoying the idyllic coastline of Breege. At Urtica you will find individual accommodation for your next dream vacation.

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